Customer Service Operations Manager

2 weeks ago


Surrey, British Columbia, Canada Carzone Motors Ltd Full time

The Customer Service Operations Manager is a key role at Carzone Motors Ltd, responsible for overseeing the daily operations of our customer service team.

Job Overview

This position involves managing staff and assigning duties, as well as studying market research and trends to determine consumer demand and potential sales volumes. You will also be responsible for implementing price and credits policies, locating and selecting merchandise for resale, and developing and implementing marketing strategies.

We are seeking an experienced professional with excellent communication and interpersonal skills to join our team. As a Customer Service Operations Manager, you will work closely with our sales and marketing teams to develop and implement effective strategies to meet our business goals.

About the Role
  • Manage staff and assign duties
  • Study market research and trends to determine consumer demand and potential sales volumes
  • Implement price and credits policies
  • L ocate, select and procure merchandise for resale
  • Develop and implement marketing strategies
  • Plan budgets and monitor revenues and expenses
  • Determine staffing requirements
  • Resolve issues that may arise, including customer requests and complaints

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience. In addition to a comprehensive benefits package, you will have opportunities for professional growth and development in a dynamic and supportive work environment.

Requirements
  • Secondary (high) school graduation certificate
  • 1-2 years of experience in a related field
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and manage multiple tasks
  • Strong analytical and problem-solving skills
Working Conditions

This is a full-time position requiring 40 hours of work per week. You will work in a fast-paced environment, often under pressure to meet deadlines. A combination of sitting, standing, and walking is required for this role.



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