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Front-Office Application Support Specialist

1 month ago

Calgary, Alberta, Canada Citi Full time
Job Summary

The Spread Products (SP) production management group provides direct support to a diverse set of trading desks all trading under the "SP" banner with a focus on ITIL support procedures and protocols. As a key member of this team, you will be responsible for supporting all the tools that the front office business & traders need to facilitate their franchise within Citi, providing exposure to the entire breadth of the SP Technology. We work closely with our partners in various departments to ensure seamless operations and efficient problem-solving.

Key Responsibilities
  • Support all front office business & traders in their daily operations
  • Collaborate with the SP production management group to ensure ITIL support procedures and protocols are followed
  • Provide technical support for all tools and systems used by the front office business & traders
  • Work closely with partners in various departments to ensure seamless operations and efficient problem-solving

Requirements
  • Strong understanding of ITIL support procedures and protocols
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong technical skills and ability to learn new systems and tools quickly