Technical Support Specialist for Healthcare IT

2 weeks ago


Calgary, Alberta, Canada THE RHEUMATOLOGY OFFICE INC. Full time
Company Overview

The Rheumatology Office Inc. is a leading healthcare provider committed to delivering exceptional patient care and innovative solutions.

Salary

We offer a competitive salary of $65,000 per year, commensurate with experience.

Job Description

We are seeking a highly skilled Technical Support Specialist to join our IT team. As a key member of our technical support team, you will be responsible for providing top-notch assistance to users experiencing difficulties with computer systems and applications.

You will consult user guides, technical manuals, and other documents to research and implement solutions, provide advice and training to users, collect, organize, and maintain a problems and solutions log, and participate in the redesign of applications and software.

In addition, you will provide business systems, network, and Internet support to users, set up equipment for employee use, perform Web-server backup and recovery operations, and deliver exceptional customer service.

Required Skills and Qualifications
  • Education: College/CEGEP diploma or equivalent
  • Experience: 1-2 years of experience in a similar role
  • Strong problem-solving skills and attention to detail
  • Ability to work under pressure and multitask effectively
Benefits
  • Competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment


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