Director of Technology Operations Canada

4 days ago


Fredericton, New Brunswick, Canada Greenstone Financial Services Canada Full time

Greenstone Financial Services Canada is a leading provider of direct insurance solutions in Australia and New Zealand, with a growing presence in the Canadian market.

We are seeking an experienced IT Services Manager to lead our technology team in Canada, ensuring the delivery of high-quality services and seamless customer experiences.

The ideal candidate will have a strong understanding of ITIL or other service management frameworks and excellent leadership skills to manage a team of L1/L2 analysts and engineers.

The salary for this role is estimated to be around $120,000 - $180,000 CAD per year, depending on experience.

The successful candidate will be responsible for overseeing the delivery of services to all GFS Canada customers in an agile environment, working closely with the Australian Service Management team to ensure consistent service levels and processes.

This role involves monitoring and reporting on service levels, identifying areas for improvement, and ensuring changes are implemented seamlessly and securely with minimal impact on business operations.

A strong understanding of modern engineering practices and public cloud technologies is highly desirable, as well as exceptional communication and interpersonal skills to interact effectively with clients and stakeholders at all levels.

If you have a passion for delivering exceptional customer experiences and leading a high-performing team, we encourage you to apply for this exciting opportunity.



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