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Parts Operations Director

2 months ago

Fredericton, New Brunswick, Canada Brandt Full time
Job Title: Parts Operations Director

Brandt is seeking a Parts Operations Director to lead our Atlantic region's parts operations. This role will provide strategic leadership and support for our customer-facing parts support functions, executing our business plan and overseeing the development of our branch parts teams.

Key Responsibilities:

  • Execute our customer support business plan and strategies to drive profitability in our parts departments.
  • Assist stores in building succession plans and reviewing financials for areas of focus.
  • Develop plans for improved performance of each department and review branch visit report cards.
  • Collaborate with Division and Regional CSA managers to provide consistent support for our stores.

Requirements:

  • Knowledge of heavy machinery dealer business practices.
  • Understanding of Customer Support Process specifically parts operations.
  • Skilled in interpersonal communications, negotiation, and conflict resolution.
  • Financial acumen with a focus on branch GL's.