Front Desk Associate Part Time

4 weeks ago


St Catharines, Ontario, Canada Planet Fitness Full time
About the Front Desk Associate Role

As a Front Desk Associate at Planet Fitness, you will be responsible for providing exceptional customer service to our members, prospective members, and guests. Your primary goal will be to create a welcoming and judgement-free environment for everyone who walks through our doors.

Key Responsibilities:
  • Greet members and guests, assist with questions and concerns, and ensure a smooth check-in process.
  • Promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership-related functions, such as sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Perform prospective member calls and tours, assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regularly clean and sanitize exercise equipment, Black Card spa amenities, and communal spaces.
  • Ensure restrooms are clean, sanitized, stocked, and clutter-free.
  • Perform a comprehensive walk of all club areas, addressing safety, policy, and cleanliness concerns.
Why Work at Planet Fitness?

We offer a range of benefits, including a free Black Card membership, employee perks and discounts, and engaging team-building competitions and social events. If you're passionate about delivering exceptional customer service and creating a judgement-free environment, we want to hear from you

Requirements:
  • 6-12 months of experience in a customer service environment is preferred.
  • Must be 18 years of age or older.
  • Ability to pass a background check.
  • Willingness to become CPR/AED certified.
  • Basic computer proficiency.

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