Service Writer

2 months ago


Surrey, British Columbia, Canada Fountain Tire Full time

Job Summary

Fountain Tire is seeking a highly skilled and customer-focused Service Writer to join our team. As a Service Writer, you will play a critical role in ensuring that our customers receive top-notch service and support.

Key Responsibilities

  • Provide exceptional customer service and support to ensure customer satisfaction and loyalty.
  • Share product knowledge and technical expertise with customers to build existing and new business.
  • Provide service quotes and receive customer authorization for work to be performed.
  • Finalize sales and complete customer follow-up to determine their satisfaction level with the service received.
  • Schedule customer appointments for tire and mechanical service.
  • Recommend tire service, specialty tire service, wheel and mechanical service to customers.
  • Ensure that all products are billed accurately to the customer.

Requirements

  • 2+ years of experience as a Service Advisor or Service Writer is preferred, but we are willing to train someone with a good attitude and a willingness to learn.
  • Mechanical aptitude is a must-have.
  • Maintaining a valid driver's license and a satisfactory driver's abstract are conditions of employment.
  • Ability to work Saturday's.
  • Excellent time management skills.
  • Strong interpersonal skills with the ability to work as a team.
  • Ability to work well under pressure in a fast-paced, ever-changing, and high-volume environment.

What We Offer

  • A competitive salary and benefits package.

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