Service Writer
2 months ago
Job Summary
Fountain Tire is seeking a highly skilled and customer-focused Service Writer to join our team. As a Service Writer, you will play a critical role in ensuring that our customers receive top-notch service and support.
Key Responsibilities
- Provide exceptional customer service and support to ensure customer satisfaction and loyalty.
- Share product knowledge and technical expertise with customers to build existing and new business.
- Provide service quotes and receive customer authorization for work to be performed.
- Finalize sales and complete customer follow-up to determine their satisfaction level with the service received.
- Schedule customer appointments for tire and mechanical service.
- Recommend tire service, specialty tire service, wheel and mechanical service to customers.
- Ensure that all products are billed accurately to the customer.
Requirements
- 2+ years of experience as a Service Advisor or Service Writer is preferred, but we are willing to train someone with a good attitude and a willingness to learn.
- Mechanical aptitude is a must-have.
- Maintaining a valid driver's license and a satisfactory driver's abstract are conditions of employment.
- Ability to work Saturday's.
- Excellent time management skills.
- Strong interpersonal skills with the ability to work as a team.
- Ability to work well under pressure in a fast-paced, ever-changing, and high-volume environment.
What We Offer
- A competitive salary and benefits package.
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