Service Writer

3 days ago


Surrey, British Columbia, Canada Fountain Tire Full time

About the Role

Fountain Tire is seeking a skilled Service Writer to join our team. As a Service Writer, you will play a critical role in ensuring that our customers receive top-notch service and support.

Key Responsibilities

  • Provide exceptional customer service and support to our customers
  • Share product knowledge and technical expertise with customers to build existing and new business
  • Provide service quotes and receive customer authorization for work to be performed
  • Finalize sales and complete customer follow-up to determine their satisfaction level with the service received
  • Schedule customer appointments for tire and mechanical service
  • Recommend tire service, specialty tire service, wheel and mechanical service to customers
  • Ensure that all products are billed accurately to the customer

Requirements

  • 2+ years of experience as a Service Advisor or Service Writer (training provided for the right candidate)
  • Mechanical aptitude is a must-have
  • Maintaining a valid driver's license and a satisfactory driver's abstract are conditions of employment
  • Ability to work Saturday's
  • Excellent time management skills
  • Strong interpersonal skills with the ability to work as a team
  • Ability to work well under pressure in a fast-paced, ever-changing, and high-volume environment

What We Offer

  • Competitive pay worthy of your experience

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