Service Advisor

5 months ago

Surrey, Canada Falcon Equipment Full time

**Why join the Falcon family?**
- Extremely competitive salaries
- Amazing benefits packages
- Financial Health
- RRSP matching
- Flexibility
- Job Security
- Sustainable work
- Growth opportunities

If you’re a heavy-duty equipment service advisor, service representative, service writer, or an automotive service advisor with a minimum of 5 years’ experience in a service related role, we want you to join Falcon Equipment’s **Surrey Service Branch**

**Job Duties & Responsibilities**:

- Provide **exceptional customer service** to both external and internal customers
- Courteously handle customer issues, complaints and misunderstandings
- Communicate with service customers to determine the nature of the mechanical problems
- Reach agreement with customers before repairs; explain cost estimate and approximate time when work will be completed
- Work directly with the parts department to price/source parts and determine estimated delivery time of parts
- Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
- Other duties as assigned.

**Qualifications**:

- High school diploma or equivalent required
- Vocational training in heavy equipment service and repair
- Knowledge of the heavy equipment industry
- 3 - 5 years’ work experience in a related field
- Strong customer service and troubleshooting skills
- Ability to work well under pressure
- Strong attention to detail
- Able to deal with people tactfully and professionally at all times
- Proven data entry, data editing and typing skills
- Ability to analyze and interpret the needs of clients and offer appropriate options, solutions, and resolutions required
- Able to respond quickly in a dynamic and changing environment
- Able to effectively communicate both verbally and in writing
- Strong work ethic and positive team attitude
- Must have valid driver’s license

**About the Benefits**:

- Competitive wage rates
- 100% prescription coverage and paramedical coverage
- 100% basic dental coverage
- Long-term disability (LTD)
- Paid sick days
- Paid vacation available in the first year of employment
- RRSP/DPSP plan with matching contribution by the company
- Premiums if you hold a current occupational first aid ticket
- Opportunities for training and development
- Non-unionized environment
- Apprenticeship program reimbursed by the company

Falcon Equipment is an equal opportunity employer.
- We thank all interested applicants; however, only those under consideration and legally entitled to work in Canada shall be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $58,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Surrey, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your salary expectation?

**Experience**:

- heavy-duty service: 3 years (preferred)

Work Location: In person

  • Automotive Service Advisor

    5 months ago

    Surrey, Canada Dale's Auto Service Full time

    **Service Advisor Position Opportunity** Are you in search of a dynamic, collaborative work environment that values growth and ambition? Do you feel like your career has hit a plateau with no room for advancement? If you're eager to expand your skills and strive for excellence, look no further. Our company values individuals who are motivated, dedicated,...

  • Automotive Service Advisor

    5 months ago

    Surrey, Canada OK TIRE & AUTO SERVICE Full time

    **About us** OK TIRE & AUTO SERVICE is a small business in Surrey, BC V3W 2M1. We are professional, agile, professional, and our goal is to one stop automotive repair shop for the community. **About us** OK TIRE & AUTO SERVICE is a small business in Surrey, BC V3W 2M1. We are professional, agile, creative, and our goal is to be one stop automotive repair...

  • Service Advisor

    3 months ago

    Surrey, Canada Ocean Park Ford Sales Ltd. Full time

    Ocean Park Ford in South Surrey is looking for an experienced service advisor to join our team! Come join our fun, fast paced team and only work a 4 day work week! Responsibilities include: - Managing and writing repair orders - Providing high level customer service, ensuring customer expectations are set and met appropriately - Explain and sell service...

  • Service Advisor

    5 months ago

    Surrey, Canada Murray Hyundai White Rock Full time

    **Job description** Job Title: Service Advisor Company: White Rock Hyundai Location: White Rock, British Columbia, Canada Are you passionate about delivering exceptional customer service? White Rock Hyundai, one of the leading Hyundai dealerships in the area, is seeking a dynamic and customer-focused Service Advisor to join our team. If you have a...

  • Service - Advisor

    5 months ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and personal development within our company. We are looking for individuals who can contribute to our business operations today and our future growth. We encourage those with the required...

  • Service Advisor

    7 months ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    Jim Pattison Volkswagen Surrey has great career opportunity for you as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. - Manufacturer...

  • Service - Advisor

    6 months ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Volvo Surrey as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...

  • Service Advisor

    5 months ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Volvo Cars Surrey as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...

  • Service - Advisor

    7 months ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Chrysler Jeep Dodge as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...

  • Service - Advisor

    7 months ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Hyundai Surrey as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...

  • Service Advisor

    7 months ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Auto Group as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. - Manufacturer...

  • Service Advisor

    7 months ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Hyundai Surrey as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...

  • Service - Advisor

    7 months ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Volkswagen Surrey as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...

  • Service Advisor

    5 months ago

    Surrey, Canada BCAA Full time

    Why BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger...

  • Service Advisor

    5 months ago

    Surrey, Canada First Truck Centre Full time

    Position: Service Advisor Position Type: Full time Location: Surrey, BC Work schedule: Monday - Friday, 8:30am - 5:00pm **Position Overview** With 12 branches spread across Alberta and British Columbia, we have become the largest DTNA Elite support-certified group of facilities in Canada. First Truck Centre believes in fostering a better tomorrow...

  • Service Advisor

    5 months ago

    Surrey, Canada Williams Machinery Full time

    **Williams Machinery** has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Williams Machinery services industries such as warehousing, milling, construction, forestry,...

  • Service Advisor

    5 months ago

    Surrey, Canada Williams Machinery Full time

    **Williams Machinery** has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Williams Machinery services industries such as warehousing, milling, construction, forestry,...

  • Service Advisor

    2 weeks ago

    Surrey, Canada Williams Machinery Full time

    Williams Machinery has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Williams Machinery services industries such as warehousing, milling, construction, forestry,...

  • Service Advisor

    4 weeks ago

    Surrey, Canada Williams Machinery Full time

    Williams Machinery has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Williams Machinery services industries such as warehousing, milling, construction, forestry,...

  • Service Advisor

    2 months ago

    Surrey, Canada Williams Machinery Full time

    Williams Machinery has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Williams Machinery services industries such as warehousing, milling, construction, forestry,...