Service Advisor

6 months ago

Surrey, Canada Falcon Equipment Full time

**Why join the Falcon family?**
- Extremely competitive salaries
- Amazing benefits packages
- Financial Health
- RRSP matching
- Flexibility
- Job Security
- Sustainable work
- Growth opportunities

If you’re a heavy-duty equipment service advisor, service representative, service writer, or an automotive service advisor with a minimum of 5 years’ experience in a service related role, we want you to join Falcon Equipment’s **Surrey Service Branch**

**Job Duties & Responsibilities**:

- Provide **exceptional customer service** to both external and internal customers
- Courteously handle customer issues, complaints and misunderstandings
- Communicate with service customers to determine the nature of the mechanical problems
- Reach agreement with customers before repairs; explain cost estimate and approximate time when work will be completed
- Work directly with the parts department to price/source parts and determine estimated delivery time of parts
- Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
- Other duties as assigned.

**Qualifications**:

- High school diploma or equivalent required
- Vocational training in heavy equipment service and repair
- Knowledge of the heavy equipment industry
- 3 - 5 years’ work experience in a related field
- Strong customer service and troubleshooting skills
- Ability to work well under pressure
- Strong attention to detail
- Able to deal with people tactfully and professionally at all times
- Proven data entry, data editing and typing skills
- Ability to analyze and interpret the needs of clients and offer appropriate options, solutions, and resolutions required
- Able to respond quickly in a dynamic and changing environment
- Able to effectively communicate both verbally and in writing
- Strong work ethic and positive team attitude
- Must have valid driver’s license

**About the Benefits**:

- Competitive wage rates
- 100% prescription coverage and paramedical coverage
- 100% basic dental coverage
- Long-term disability (LTD)
- Paid sick days
- Paid vacation available in the first year of employment
- RRSP/DPSP plan with matching contribution by the company
- Premiums if you hold a current occupational first aid ticket
- Opportunities for training and development
- Non-unionized environment
- Apprenticeship program reimbursed by the company

Falcon Equipment is an equal opportunity employer.
- We thank all interested applicants; however, only those under consideration and legally entitled to work in Canada shall be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $58,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Surrey, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your salary expectation?

**Experience**:

- heavy-duty service: 3 years (preferred)

Work Location: In person

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