Service Writer

4 weeks ago

Surrey, Canada DLE - Douglas Lake Equipment Ltd. Full time

This position is responsible for a wide variety of duties including Service Writing, Warranty Administration, assist with Service Dept. operations, safety, and support.

**Core Competencies**
- Customer Focus
- Communication
- Teamwork
- Time Management
- Adaptability / Flexibility
- Decision Making & Judgment
- Planning & Organizing
- Problem Solving
- Accountability & Dependability
- Ethics & Integrity
- Confidentiality

**Job Duties**
- Responsible for Service work order processing and invoicing as signed off by Service Supervisor.
- Generate regular internal monthly service work orders.
- Input file data in database for new and existing customers.
- Keep Service Supervisor apprised of any service concerns.
- Verify data, invoicing to customers and payment methods prior to invoicing.
- Type forms, letters, reports & memos as necessary.
- Organize, maintain & coordinate Service records & files in their proper locations.
- Promoting/assisting with marketing and support customer service for the department.
- Service customer follow-up calls as directed by the Service Supervisor.
- Contact customers prior to their warranty end date & assisting the Service Supervisor in scheduling service appointments.
- Assist service campaigns with information regarding all Manufacturer portals and providing the campaigns to the Service Supervisor.
- Practicing & enforcing company Safety policies.
- Assisting with Parts & Service A/P as required.
- Registering equipment for warranty for main & short line products when necessary.
- Assist warranty administrator with processing of Warranty claims which may include submission, follow up, appeals, and assisting in closing warranty work orders with the Service Supervisor and warranty administrator when deemed necessary or directed.
- Keep customers up to date on all ongoing work.

**Requirements**:

- Administrative experience.
- Basic bookkeeping skills a definite asset.
- Strong knowledge of general office procedures involving procurement, travel arrangements, etc.
- Strong mechanical aptitude is an asset but not a requirement depending on skills
- Strong business writing.
- Knowledge of supplies, office equipment, tooling/supplies, as well as inventory control of these items.
- Working knowledge of Microsoft Office software, including Excel, Word & PowerPoint.
- Able to maintain filing systems & basic databases.
- Excellent analytical & problem-solving skills.
- Meticulous records maintenance skills and attention to detail.
- Superior telephone manners & strong interpersonal skills.
- Strong written & verbal skills to communicate with all levels of the organization & its executive team.

**Work Conditions**
- Ability to work in a busy and diverse service office/shop environment.
- Overtime as required depending on workload.
- Flexibility and working under busy conditions required.

**Salary**: $60,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Weekends as needed

Ability to commute/relocate:

- Surrey, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 2 years (required)
- Customer service: 2 years (preferred)

Work Location: In person

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