Service Writer

4 months ago

Surrey, Canada Commercial Truck Equipment Co. Full time

**Overview**
Commercial Truck Equipment is looking to add an experienced full-time permanent **Service Writer **to our Surrey, BC team.

**About Commercial**
Commercial Truck Equipment is Canada’s largest, most stable, and most diversified company serving the work truck, utility, and the emergency equipment industry. In business since 1947, Commercial provides unmatched job security and a comprehensive list of employee benefits. More than 30% of our team are long-tenured employees with over 15 years of service; evidence of strong employee/employer relationships, effective teamwork, and the benefit of an open-door policy. As Commercial continues to grow and diversify, we are looking for qualified and committed people to join our team.

**Benefits**
- Annual profit-sharing compensation
- Company-matched RRSP contributions
- Complete disability program including excellent long-term and short-term benefits
- Extensive dental coverage with $0 deductible and children’s orthodontics included
- Prescription drug coverage with direct-pay drug card
- 100% vision/optometry coverage, including annual coverage for dependent children
- Complete and extensive paramedical coverage with per-category accounts for physiotherapy, chiropractic care, massage therapy, naturopathy, podiatry, acupuncture, and more.
- Group life insurance at 100% annual earnings
- Safe workplace with full committee and monthly meetings
- 100% Coverage emergency travel insurance
- Company events including BBQs, holiday parties, and more
- Purchase discount program
- Exceptional career growth opportunities, with a hire-from-within strategy

**Responsibilities and Duties**
- Provide prompt and courteous service for walk-in customers and telephone inquiries
- Sourcing and ordering parts for the service department
- Provide accurate all-inclusive quotes to customers including delivery
- Scheduling appointments and technicians’ jobs
- Processing work order estimates
- Return telephone calls as soon as possible and keep customers informed of progress
- Interpret parts manuals and technical updates
- Contact suppliers, when required, to clarify pricing and delivery information to complete a sale
- Project filing and document handling as required
- Managing timecards and entering data in company systems
- Handling various tasks and projects assigned by Service Manager

**Qualifications and Experience**

The successful applicant will have a mix of the following qualifications and experience. Commercial is looking for someone who has the experience to make a smooth transition into this position and hit the ground running.
- 5 or more years of experience in Service Administration
- Valid Class-5 driver's license is mandatory, license above Class 5 is considered an asset. Driver’s Abstract will be a required condition of employment
- Strong computer skills including Office 365 and Excel, in particular, are required
- Knowledge of the truck or heavy equipment industry would be beneficial
- Automotive parts experience would be an asset
- Past experience in the truck equipment industry considered a very valuable asset
- Commitment to providing outstanding internal/external customer service
- Ability to work both individually as well as in a team environment
- Able to manage multiple tasks in a rapidly changing environment
- Strong verbal and written communication
- Strong attention to safety, detail, and accuracy
- Ability to lift boxes weighing up to 50 pounds

**Application and Timeline**
- Commercial Truck Equipment maintains an inclusive and discrimination-free hiring process, as well as compliance with the British Columbia Human Rights Act, Canadian Human Rights Act, and the Employment Equity Act._

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Surrey, BC V4N 3R7: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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