Voice and Video Operations Specialist
1 month ago
We are seeking a highly skilled Voice and Video Operations Specialist to join our team. The successful candidate will be responsible for delivering a range of IT Production Voice, Video and Recording services, including operations, administration, monitoring, controls, and Level 3 support for Voice, Video and Recording platforms.
The ideal candidate will have a strong understanding of network concepts, including TCP/IP and UDP, network ports and protocols, IP addressing and subnetting, firewall concepts and security rules, network monitoring and diagnostic tools. They will also have experience with database technologies, administration, and query search operations.
The successful candidate will be able to work independently and as part of a cross-functional global team, with strong problem-solving skills and a desire to learn and adapt to new technology. They will also have excellent customer service and interpersonal skills, with the ability to create and maintain technical documentation and network diagrams.
Key Responsibilities:
- Deliver IT Production Voice, Video and Recording services, including operations, administration, monitoring, controls, and Level 3 support.
- Manage and monitor the Voice, Video and Recording infrastructure, performing business readiness, mid-day, and end-of-day checks.
- Troubleshoot Voice, Video and Recording related issues and escalate to Third Line support as necessary.
- Create reports of Voice, Video & Recording operational data for Senior Management.
- Support Compliance and Legal teams with data search, extraction, and delivery as needed.
- Adhere to internal controls and procedures, ensuring deadlines and SLAs are met.
- Collaborate with global Record Keeping members in other regions to ensure continuous knowledge sharing and issue resolution.
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Voice and Video Operations Specialist
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