Voice and Video Operations Specialist

2 days ago

Montreal, Quebec, Canada US Tech Solutions Full time
Responsibilities:
  • Deliver scalable IT Production Voice, Video, and Recording services, including operations, administration, monitoring, controls, and Level 1-2 support for Voice, Video, and Recording platforms.
  • Manage and monitor the Voice, Video, and Recording infrastructure, performing business readiness, mid-day, and end-of-day checks.
  • Troubleshoot Voice, Video, and Recording related issues and escalate to Third Line support as necessary.
  • Create reports of Voice, Video, and Recording operational data for Senior Management.
  • Support Compliance and Legal teams with data search, extraction, and delivery as needed.
  • Adhere to internal controls and procedures, ensuring deadlines and SLAs are met.
  • Collaborate with global Record Keeping members in other regions to ensure continuous knowledge sharing and issue resolution.
  • Participate in the change process around production activities including scheduled weekend/out of hours maintenance windows and patching campaigns.
  • Liaise with external partners and vendors for support and problem/change management.
  • Provide support to local IT on-site teams on Voice, Video, Trading Voice, and Recording technologies.
  • Escalate issues to management and/or Permanent Control (or Compliance) as appropriate.
Essential Skills:
  • Detailed-oriented and organized.
  • Ability to work independently and as a part of a cross-functional global team.
  • Strong problem-solving skills and desire to learn and adapt to new technology.
  • Strong customer service and interpersonal skills.
  • Ability to create and maintain technical documentation and network diagrams.
  • Knowledge of standard methodologies of Service Delivery (ITIL, ITSM) is a plus.
  • Experience in working in a financial institution in technology or IT departments is a plus but not required.
About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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