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Technical Service Representative

4 weeks ago

Toronto, Ontario, Canada CareStream Full time

Technical Service Representative:

You will play a key role in supporting our X-Ray Equipment Service business as a Technical Service Representative based in the Western GTA area. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; and adhere to regulatory requirements.

Position Responsibilities:

  • You will be responsible for supporting and servicing Computed Radiography Readers, Digital Radiography X-Ray Rooms, Digital X-Ray retrofit systems, radio fluoroscopy equipment, and other hospital equipment located in Hospitals and/or Imaging Centers throughout the Western GTA area.
  • This position involves possible overnight travel and will be based in a home office.
  • You will be provided with a company vehicle, laptop, and cell phone, and will have access to an annual incentive plan and a benefits package.
  • Carestream requires that all candidates have a valid driver's license and driving record that is compliant with Fleet Policy.
  • You must be able to live within the territory or within a reasonable commuting distance to assigned territory.

Required Skills & Education:

  • Biomedical Engineering Technology Diploma or an Electronics Engineering Technician Diploma or equivalent combination of education and experience.
  • 2+ years of experience in diagnostic imaging or 4+ years of experience in the electronics industry, preferably in a field service environment.
  • Knowledge of computers and networking, with PC competency to include utilization of Microsoft Office Suite products.
  • Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
  • Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
  • Ability to communicate, written and verbally, with various levels of employees and customers.

Work Environment:

Remote: Hospitals and Imaging centers

Physical Requirements:

Frequently lifting, carrying, pushing, or pulling up to 20 pounds. Occasionally lifting or carrying items over 50 pounds.