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Intermodal Logistics Coordinator

2 months ago

Montreal, Quebec, Canada CMA CGM Full time
Job Summary

CMA CGM is seeking a highly skilled Intermodal Coordinator to join our team. As a key member of our logistics operations, you will be responsible for coordinating the movement of intermodal cargo, ensuring timely and efficient delivery to our customers.

Key Responsibilities
  • Dispatch Management
    • Analyze and prioritize inland haulage to meet import/export timetables, terminal/rail schedules, and client-specific delivery conditions.
    • Facilitate the movement of containers that have been miss-routed or improperly discharged due to vessel by-passes, errors, or equipment emergencies.
    • Confirm and manage in-house truck availability.
    • Create and issue work orders for door collection and/or delivery in accordance with established truck rates and distribution percentages.
  • Service Delivery Coordination
    • Monitor shipments by tracking and tracing containers to ensure door appointments are met and cargo is loaded/delivered timely.
    • Communicate with customers regarding potential delays or issues preventing dispatch and maintain customer interactions until all delivery requirements are satisfied.
    • Collaborate with internal departments to expedite transport.
  • Cost Management
    • Notify and invoice customers for additional transport-related expenses, including pre-pulls, revenue-generating trucker yard and container yard storage, multi-stops, and drop-and-picks.
    • Research and reconcile truck and customer invoice discrepancies.
    • Identify opportunities for cost savings through micro-analysis of customer locations, including match-backs and one-ways.
  • Vendor Management
    • Monitor and report trucker performance.
Requirements
  • Bachelor's degree in Logistics, Supply Chain Management, or a related field (asset).
  • Strong understanding of transportation and logistics.
  • Advanced Excel skills, including macros.
  • Ability to multitask and prioritize time-sensitive issues.
  • Strong problem-solving and decision-making abilities.
  • Customer-focused mindset.
  • Proactive, well-organized, and detail-oriented.
  • Excellent oral and written communication skills (French and English).
  • Outstanding problem-solving skills.
  • Ability to work independently and collaboratively with the team.