Reservations Coordinator

4 weeks ago


Coquitlam, British Columbia, Canada OCK TOUR LTD. Full time
Job Title: Reservations Supervisor

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at OCK TOUR LTD.

Job Summary:

The Reservations Supervisor will be responsible for coordinating and supervising the reservations team, ensuring seamless operations and exceptional customer service delivery.

Key Responsibilities:
  • Coordinate activities with other work units or departments to ensure efficient operations.
  • Establish and maintain work schedules and procedures to ensure productivity and quality.
  • Perform duties as workers supervised, providing guidance and support as needed.
  • Prepare and submit reports to management, highlighting key performance indicators and areas for improvement.
  • Resolve work problems, provide technical advice, and recommend measures to enhance productivity and product quality.
  • Assist clients/guests with special needs, ensuring their requirements are met.
  • Coordinate, assign, and review work to ensure timely completion and high-quality results.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain operation of computer systems, equipment, and machinery, arranging repair work as needed.
  • Requisition materials and supplies to ensure business continuity and customer service delivery.
Requirements:
  • Secondary (high) school graduation certificate.
  • 2 years to less than 3 years of experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office and other relevant software.
Work Environment:

The Reservations Supervisor will work in a dynamic and customer-focused environment, with a strong emphasis on teamwork and collaboration.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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