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Division Head

2 months ago

Ottawa, Ontario, Canada Sportchek Full time
Job Summary

We are seeking a highly skilled and experienced Division Manager to join our team at Sport Chek. As a key member of our leadership team, you will be responsible for ensuring the execution of our Customer Experience strategy and providing resolution for all customer concerns.

Key Responsibilities
  • Lead the implementation and execution of standard operating procedures (SOPs) to ensure seamless store operations.
  • Deliver annual corporate shrink targets through team education, enforcement of LP and audit standards, and rigid inventory control.
  • Ensure compliance with all corporate LP, Cash and Audit, and OH&S policies and procedures.
  • Act as a brand ambassador, promoting our stores, programs, brands, and people internally and externally.
  • Provide continuous feedback and coaching to Management & team members based on key metrics and observed behaviours.
  • Maintain Sport Chek performance management expectations (feedback/coaching); Results driven with the ability to build and manage a daily, weekly game plans for the department and store.
Requirements
  • Superior training and mentoring skills.
  • Basic computer skills required.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
About Sport Chek

Sport Chek is Canada's destination for footwear, apparel, and sporting goods. We believe that sport and activity has the power to help shape your style, your relationships, and your mind. As a member of our team, you'll be part of a collaborative network of like-minded individuals who draw on their collective experience to best serve customers across all banners from coast-to-coast.

We are committed to fostering an environment where belonging thrives, and diversity, inclusion, and equity are infused into everything we do. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond.