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Hotel Front Desk Supervisor

1 month ago

Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at Alt Hotel Calgary East Village. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing room assignments, and ensuring a smooth guest experience.

Key Responsibilities
  • Co-ordinate activities with other work units or departments
  • Perform same duties as workers supervised
  • Prepare and submit reports
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs
  • Co-ordinate, assign and review work
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies
  • Take, cancel and change room reservations
  • Register arriving guests and assign rooms
  • Provide information on hotel facilities and services
  • Process group arrivals and departures
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Answer telephone and relay telephone calls and messages
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Provide general information about points of interest in the area
  • Follow emergency and safety procedures
  • Contact customers to deliver requested wakeup calls
  • Provide customer service
  • Maintain an inventory of vacancies, reservations and room assignments
  • Resolve complaints and claims
  • Investigate complaints and claims
Requirements
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience
  • or equivalent experience
Work Environment

Our hotel is a fast-paced environment with a focus on providing exceptional customer service. As a Hotel Front Desk Supervisor, you will be working in a team-oriented environment with a focus on maintaining a clean and organized workspace.

What We Offer
  • Night shift premium
  • Wellness program
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits