Technical Support Specialist for Cloud Solutions
16 hours ago
At Enhesa, we empower businesses to navigate the ever-changing compliance and sustainability landscapes. Our team of experts helps companies understand what they need to do and how to do it.
About EnhesaWe are a trusted partner providing regulatory and sustainability intelligence worldwide. Our mission is to create a more sustainable future by positively impacting our environment, health, safety, and future.
Job Title: Software Support EngineerWe are seeking an experienced Software Support Engineer to join our team based in Toronto. The successful candidate will provide level 2 customer support for our SaaS offerings, working closely with customers, customer experience teams, software engineers, and product management teams.
Key Responsibilities:- Provide second-level technical support to end-users, identifying and resolving production issues
- Triage customer issues, analyzing application logs, and determining probable cause
- Understand and document data flows and various code functions
- Serve as an escalation point for complex support issues
- Responsible for application testing due to data and/or application changes
- Identify recurring issues and escalate them for permanent resolution
- Bachelor's degree or higher (ideally with a focus on computer science or related field of study)
- ~3-5 years of experience supporting SaaS applications
- Knowledge of Internet/cloud-based solutions/API's and SOAP such as XML / XSD / XSLT, JSON, RESTful API, Open API, Swagger, OAuth Security
- Strong SQL knowledge and skills
- NET or similar software development languages
- Unit & integration test
- Experience using JIRA, Confluence, or other IT Ticketing and Documentation software
- Clear and effective communicator that can organize and present technical information
$80,000 - $110,000 per year, depending on experience
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