Technical Support Specialist for Cloud Solutions

16 hours ago


Toronto, Ontario, Canada Enhesa Full time

At Enhesa, we empower businesses to navigate the ever-changing compliance and sustainability landscapes. Our team of experts helps companies understand what they need to do and how to do it.

About Enhesa

We are a trusted partner providing regulatory and sustainability intelligence worldwide. Our mission is to create a more sustainable future by positively impacting our environment, health, safety, and future.

Job Title: Software Support Engineer

We are seeking an experienced Software Support Engineer to join our team based in Toronto. The successful candidate will provide level 2 customer support for our SaaS offerings, working closely with customers, customer experience teams, software engineers, and product management teams.

Key Responsibilities:
  • Provide second-level technical support to end-users, identifying and resolving production issues
  • Triage customer issues, analyzing application logs, and determining probable cause
  • Understand and document data flows and various code functions
  • Serve as an escalation point for complex support issues
  • Responsible for application testing due to data and/or application changes
  • Identify recurring issues and escalate them for permanent resolution
Requirements:
  • Bachelor's degree or higher (ideally with a focus on computer science or related field of study)
  • ~3-5 years of experience supporting SaaS applications
  • Knowledge of Internet/cloud-based solutions/API's and SOAP such as XML / XSD / XSLT, JSON, RESTful API, Open API, Swagger, OAuth Security
  • Strong SQL knowledge and skills
  • NET or similar software development languages
  • Unit & integration test
  • Experience using JIRA, Confluence, or other IT Ticketing and Documentation software
  • Clear and effective communicator that can organize and present technical information
Estimated Salary Range:

$80,000 - $110,000 per year, depending on experience



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