Customer Experience Liaison

3 weeks ago


Ottawa, Ontario, Canada Scotiabank Full time

As a Customer Experience Associate at Scotiabank, you will be the face of our branches, delivering exceptional service and building strong relationships with our customers. Your goal will be to understand their needs and provide personalized support to help them achieve their financial goals.

About the Role

  • Proactively engage with customers to understand their needs and provide tailored solutions.
  • Process transactions and manage day-to-day banking activities.
  • Nurture long-term relationships with customers and contribute to the branch's targets.
  • Stay up-to-date with technology and promote mobile banking applications to customers.

Key Responsibilities

  • Deliver excellent customer service and build strong relationships.
  • Identify and resolve customer needs.
  • Explain complex concepts in simple terms.
  • Meet performance targets and contribute to a team-oriented environment.

Requirements

  • Proven customer service skills and experience.
  • Ability to work in a fast-paced environment and adapt to change.
  • Strong technical skills and knowledge of digital banking options.
  • Flexibility to work a variety of shifts.

What We Offer

  • A rewarding career path with opportunities for growth and development.
  • Internal training and support to enhance your skills.
  • A competitive compensation and benefits package.
  • The chance to make a difference in our communities.


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