Customer Service Liaison
2 weeks ago
About GardaWorld
GardaWorld is a global leader in the security industry, offering diverse work assignments spanning multiple industries.
Job Summary
We are seeking a Customer Service Liaison to provide bilingual customer service and engage with passengers who need extra assistance through the screening process.
Key Responsibilities
- Accompany passengers through screening, helping with their belongings and explaining the process as needed.
- Explain options available to the passenger for screening of their person and their special items, medical devices and aids, and sensitive cultural or religious items.
- Provide information about CATSA's regulatory signage to passengers with vision loss using CATSA tactile communications booklets.
- Maintain up-to-date knowledge on disability-related issues and initiatives with a focus on those in the transportation sector.
Qualifications
- Post-secondary education or equivalent work experience.
- Ability to communicate fluently, clearly, and effectively in both French and English.
About You
If you have a passion for customer service and are fluent in English and French, we encourage you to apply. We offer diverse work assignments, training and career advancement opportunities, and a commitment to diversity and inclusion.
Estimated Salary: $45,000 - $60,000 per year
This estimate is based on industry standards and location in Ottawa, Ontario.
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