Customer Service Liaison

2 weeks ago


Ottawa, Ontario, Canada GardaWorld Full time

About GardaWorld

GardaWorld is a global leader in the security industry, offering diverse work assignments spanning multiple industries.

Job Summary

We are seeking a Customer Service Liaison to provide bilingual customer service and engage with passengers who need extra assistance through the screening process.

Key Responsibilities

  • Accompany passengers through screening, helping with their belongings and explaining the process as needed.
  • Explain options available to the passenger for screening of their person and their special items, medical devices and aids, and sensitive cultural or religious items.
  • Provide information about CATSA's regulatory signage to passengers with vision loss using CATSA tactile communications booklets.
  • Maintain up-to-date knowledge on disability-related issues and initiatives with a focus on those in the transportation sector.

Qualifications

  • Post-secondary education or equivalent work experience.
  • Ability to communicate fluently, clearly, and effectively in both French and English.

About You

If you have a passion for customer service and are fluent in English and French, we encourage you to apply. We offer diverse work assignments, training and career advancement opportunities, and a commitment to diversity and inclusion.

Estimated Salary: $45,000 - $60,000 per year

This estimate is based on industry standards and location in Ottawa, Ontario.



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