Customer Service Representative
2 months ago
Altum Health, a department within the University Health Network, is seeking a Customer Service Representative to support our team of clinicians and administrative professionals at our Vaughan clinic.
Job Summary:The Customer Service Representative will perform multiple and individual product/service support activities in adherence to established policies, procedures, guidelines, schedules, and formats. The successful candidate will provide exceptional customer service, assist with client and product-specific coordination, and perform clerical support services.
Key Responsibilities:- Perform customer service responsibilities
- Assist with client and product-specific coordination and administration responsibilities
- Provide clerical support services
- Perform other duties consistent with the job classification as required
- Completion of High School education required
- Completion of Office Administration certificate or diploma preferred
- One (1) year or more of related experience required
- Previous on-the-job word processing and spreadsheet experience required
- Experience working in a healthcare environment an asset
- Excellent interpersonal and customer service skills required
- Good verbal and written communication skills
- Good organizational, time management, and prioritization skills required
- Ability to troubleshoot and resolve clinic/client/customer problems in a diplomatic manner required
- General knowledge of office practices, processes, and procedures required
- Knowledge of medical terminology an asset
- Ability to deal effectively with difficult clients and conflicting situations required
- Ability to anticipate and tune-in to customer's unique needs required
- Ability to produce high-quality work in accordance with Hospital standards
- Flexibility required to keep pace with an ever-changing environment
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs, and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
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