Customer Service Representative

3 weeks ago


Vaughan, Ontario, Canada CB Canada Full time
Customer Service Representative Job Description

We are seeking an articulate and highly-skilled Customer Service Representative to join our team in the growing Manufacturing industry. As a Customer Service Representative, you will be responsible for creating durable and productive customer relationships in a fast-paced and dynamic environment.

Key Responsibilities:
  • Receive and send written business correspondence
  • Handle incoming telephone calls
  • Contribute accurate, friendly customer service in a timely fashion
  • Facilitate business development and client referral goals by actively cross-selling and referring customers
Requirements:
  • Experience with Microsoft Office required
  • Process Paperwork experience preferred
  • Customer service experience
  • Comprehensive knowledge of Office Administration
  • Critical thinking, problem solving, ability to work independently
  • Demonstrated talents in communicating and interacting with clients/customers, both internal and external
  • Strong communication and interpersonal skills (verbal, written, and listening)
  • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT, Illustrator, Highrise, and Insightly
  • Demonstrated experience performing extensive research to resolve complex customer inquiries
  • Excellent customer service and office administrative skills
  • Positive attitude and an engaging businesslike approach
  • 1+ years of past relevant experience
  • Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information

If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today to join our team at CB Canada.



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