Clinical Team Lead
3 days ago
The Clinical Team Lead is responsible for the day-to-day clinical operation and patient flow of the one-Link program, including:
- Acting as the point of contact for referral flow to the program, including liaison with Central Intake Program, referral sources, and partner mental health and addiction services.
- Supporting the clerical staff with prioritization of patient visit bookings, re-scheduling, and workflow.
- Collaborating with internal and external stakeholders to ensure ongoing evaluation and continued streamlining of coordinated access and updating processes as needed to facilitate timely access to care.
- Supporting quality improvements and evidence-based practice for all members of the team (service coordinators, peer mentors, and intake assistants).
- Creating an environment that promotes collaborative teamwork, clinical inquiry, innovative thinking, constructive debate, and greater autonomy in clinical decision-making.
- First point of contact for investigation into complaints from patients/referral sources or incident reports.
- Providing clinical leadership through coaching, education, and mentoring to all staff in the program to meet best practice standards in alignment with program and organizational expectations.
- Promptly following up on any patient complaints or incidents, utilizing each complaint/incident as an opportunity for CQI. Completing incident report and utilizing the support of the manager as necessary to reach a satisfactory resolution.
Halton Healthcare endeavors to hire individuals who exemplify our mission, vision, and values of accountability, respect, and compassion, which guide our individual behaviors and attitudes.
- Bachelor's degree from a social service/healthcare program.
- Master's degree preferred.
- Regulated Healthcare Professional (Registered Nurse, Social Work, Occupational Therapy) preferred.
- Minimum of 5-7 years mental health and addiction service delivery experience in hospital and community settings.
- Minimum 3 years working experience in Mental Health and Addiction coordinated access model, such as one-Link.
- Minimum of 3-5 years participating and/or leading clinical quality improvement projects relevant to mental health and addiction service.
- Minimum 3 years mentorship, supervision, or teaching experience/qualifications.
- Significant experience in leading a knowledge translation project or change management initiatives to improve care/service delivery.
- Able to professionally and articulately represent the program at various internal and external committees.
- Able to demonstrate the ability to work across multiple sectors, create positive relationships, including the MH LHIN.
- Demonstrated skills in change management and conflict resolution.
- Demonstrated understanding of mental health and addiction system and services in the region.
- Proven ability to provide conflict resolution through listening, feedback, and coaching.
- Ability to travel by car between sites and to meetings (2-5 times per month).
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