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**Team Lead

2 months ago

Oakville, Ontario, Canada Halton Healthcare Full time
Job Summary

We are seeking a highly skilled and experienced Team Lead to join our Mental Health team at Halton Healthcare. The successful candidate will be responsible for the day-to-day clinical operation and patient flow of the One Link program.

Key Responsibilities
  • Program Management: Act as the point of contact for referral flow to the program, including liaising with Central Intake Program, referral sources, and partner mental health and addiction services.
  • Clinical Leadership: Provide clinical leadership through coaching, education, and mentoring to all staff in the program to meet best practice standards in alignment with program and organizational expectations.
  • Quality Improvement: Support quality improvements and evidence-based practice for all members of the team, including service coordinators, peer mentors, and intake assistants.
  • Collaboration: Collaborate with internal and external stakeholders to ensure ongoing evaluation and continued streamlining of coordinated access and updating processes as needed to facilitate timely access to care.
  • Communication: First point of contact for investigation into complaints from patients/referral sources or incident reports, and promptly follow up on any patient complaints or incidents.
Requirements
  • Education: Bachelor's degree from a social service/healthcare program.
  • Experience: Minimum of 5-7 years mental health and addiction service delivery experience in hospital and community settings, with a minimum of 3 years working experience in Mental Health and Addiction coordinated access models.
  • Skills: Proven ability to provide conflict resolution through listening, feedback, and coaching, with demonstrated skills in change management and conflict resolution.
  • Other: Ability to travel by car between sites and to meetings, with a valid driver's license.
What We Offer

Halton Healthcare offers a competitive salary range of $51.537 to $63.851 per hour, as well as a comprehensive benefits package and opportunities for professional growth and development.