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Team Lead
2 months ago
Join our dynamic team as a Team Lead at Oakville Place, where you will play a key role in driving sales and delivering exceptional customer experiences.
The Team Lead is responsible for leading the sales team, providing operational support to the Store Manager, and modeling desired behaviors to promote a positive in-store experience.
To succeed in this role, you will need:
- 1+ years of experience in a retail apparel environment, with a focus on luxury retail a plus;
- Proven leadership skills, with a track record of successfully leading sales teams;
- Experience with POS management, daily banking procedures, and submitting timely reports;
- Strong organizational and problem-solving skills;
- A passion for delivering exceptional customer experiences;
- The ability to collaborate with others and work independently;
- Availability to work varied shifts, including weekends, closing, and holidays.
As a Team Lead, you will have the opportunity to:
- Demonstrate a customer-obsessed selling culture and build brand loyalty through excellent product knowledge;
- Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
- Contribute ideas and solutions to the leadership team that result in increased productivity and improved operations of the store;
- Assist in conducting new associate onboarding and trainings;
- Coach associates on customer service fundamentals and provide positive feedback;
- Assist in resolving customer service matters;
- Oversee and delegate tasks to the team to maximize efficiency of store operations;
- Communicate individual and/or team performance feedback to store management;
- Ensure team receives scheduled breaks and/or meal periods;
- Create an open and outward communication on the sales floor;
- Ensure adherence to all company policies, procedures, and guidelines;
- Perform opening and closing procedures, and any inventory duties as directed.
About Roots
Roots is a culture and lifestyle that values dynamic individuals who are passionate about retail and fashion, and who share our vision for a safer, cleaner, healthier planet.
We offer a culture that fosters inclusion and respect, and we are committed to providing accessible employment practices. We encourage all members of our team to 'spread their roots' and grow with us.
Join our team and be part of a company that values its employees and offers great opportunities for growth and development.
