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Team Lead
2 months ago
As a Team Lead at Roots, you will play a key role in linking the leadership team and sales associates, driving operational excellence and motivating the team to exceed goals.
The ideal candidate will possess:
- 1+ years of experience in a retail apparel environment, with a focus on luxury retail a plus;
- Proven ability to lead a sales team and be viewed as a leader among peers;
- Experience with POS management, daily banking procedures, and submitting timely reports;
- Strong organization and problem-solving skills;
- Passion for delivering an exceptional customer experience;
- Ability to collaborate with others and work independently;
- Availability for varied weekly shifts, including weekends, closing, and holidays.
The Team Lead will be responsible for:
- Demonstrating a customer-obsessed selling culture and building brand loyalty through excellent product knowledge;
- Partnering with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
- Contributing ideas and solutions to the leadership team that result in increased productivity and improved operations of the store;
- Coaching associates on customer service fundamentals and providing positive feedback;
- Assisting in resolving customer service matters;
- Overseeing and delegating tasks to the team to maximize efficiency of store operations;
- Communicating individual and/or team performance feedback to store management;
- Ensuring team receives scheduled breaks and/or meal periods;
- Creating an open and outward communication on the sales floor;
- Ensuring adherence to all company policies, procedures, and guidelines;
- Performing opening and closing procedures, and any inventory duties as directed.
About Roots:
Roots is a company that values its employees and provides opportunities for growth and development. We are committed to creating a culture that fosters inclusion and respect, and we strive to make a positive impact on our community.
Benefits of working at Roots:
- Opportunities for career growth and development;
- A culture that values inclusion and respect;
- A commitment to making a positive impact on our community;
- A dynamic and supportive work environment.
Join our team and be part of a company that values its employees and strives to make a positive impact on our community.
