Product Support Director

2 weeks ago

Regina, Saskatchewan, Canada Brandt Full time

The Director of Product Support – Agriculture at Brandt provides leadership and direction for the company's parts and service support functions. This role is responsible for the profitability of the parts and service business in agricultural locations. The Director develops strategic business plans and oversees the development of support capabilities for staff.

Key Responsibilities:

  • Develop and implement business plans to make parts and service operations distinctive to customers and profitable for the business.
  • Develop strategies and manage training programs for staff.
  • Ensure overall warranty policy is in place and work with original equipment manufacturers on systems and conflict resolution.
  • Identify market trends and lead new product launches.
  • Assist with new supplier identification and contracts.
  • Manage product improvement plans and follow up with completion reports to branches.
  • Work with suppliers and branches to resolve product support issues.
  • Develop strategies to improve customer satisfaction and liaison with factories and suppliers on technical matters.

Required Skills:

  • Knowledge of agricultural dealer business practices.
  • Understanding of product support processes.
  • Skill in interpersonal communications, negotiation, and conflict resolution.
  • Knowledge of business policies and procedures.
  • Knowledge of products, customers, markets, and competitors.

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