Product Support Specialist
1 month ago
Brandt is seeking a Product Support Representative for our Truck & Trailer division in Regina. This role involves placing new customer parts orders, following up on existing orders, confirming inventory availability, and responding to pricing inquiries to support our branch locations. Our comprehensive training program provides support on products, terminology, and techniques necessary to succeed in this position. The ideal candidate will have experience in outbound calling, using multiple web applications, and navigating various systems while responding to customer inquiries. Fluency in both French and English is considered an asset, but not necessary. Various shifts are available to support our 24/7 Customer Service Centre.
Duties and Responsibilities:
- Initiate outbound sales calls to customers
- Respond to parts pricing inquiries from customers through phone, email, and text channels
- Accurately fulfill parts order requests from clients
- Provide inventory availability and shipping times to customers
- Provide parts support and assistance for other Brandt field staff members
- Work with multiple vendors to provide customers with various options to satisfy their parts requests
Required Skills:
- Experienced multitasker able to navigate multiple systems simultaneously
- Demonstrated ability to deliver the highest level of customer satisfaction
- Detail-oriented to maintain accuracy in customer parts requests
- Active listener able to understand customers through two-way engagement
- Ability to work as part of a team in a fast-paced environment
- Strong written and verbal communication skills
- Previous experience in the agricultural industry is considered an asset but not necessary
- Previous experience in outbound sales is an asset but not necessary
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