Product Support Manager
18 hours ago
Brandt is seeking an exceptional leader to drive the growth and development of its manufactured products parts sales and margin. As a Product Support Manager - Manufactured Products Leader, you will collaborate closely with key stakeholders to successfully achieve objectives.
This pivotal role involves setting dealer expectations and scorecards, designing training plans, implementing effective parts sales and stocking programs, and developing a robust dealer support business plan for manufactured products.
The primary focus includes:
- Formulating and implementing annual business plans for manufactured products dealer support.
- Developing and implementing a comprehensive Dealer Scorecard system to effectively monitor and measure key performance metrics.
- Establishing and overseeing a Dealer Training program to enhance dealer capabilities and knowledge.
- Supporting the hiring process of Area Managers of Product Support in all regions.
- Creating and executing a structured onboarding program for new Area Managers of Product Support, facilitating a seamless transition and ensuring superior support to Brandt dealers and customers.
- Providing dealers with targeted parts programs to drive sales and optimize stocking levels.
- Offering comprehensive dealer support during new product/model market launches.
- Promoting customer parts sales for the Direct Customer Channel.
- Collaborating with Area Managers of Product Support to successfully onboard new dealers, enabling exceptional support to Brandt customers.
- Conducting periodic dealer visits with Area Managers of Product Support within various regions to gain in-depth understanding of customer needs and proactively address any support issues.
- Working closely with the Parts Department to provide dealers with parts stocking lists to effectively support field units.
- Conducting thorough market intelligence activities to analyze competition, customers, pricing, and industry trends.
- Analyzing dealer sales and margin data to identify growth opportunities as well as warranty and PIP (Product Improvement Program) data to identify areas for improvement.
- Achieving revenue and margin growth objectives for Parts and Service, contributing to overall business success.
To succeed in this role, you must possess excellent organizational skills, strong communication and presentation abilities, and exceptional decision-making skills. A deep commitment to providing outstanding customer service is essential.
A background in the Agriculture and/or Construction sector is crucial for this position. Post-secondary education in business, engineering, sciences, or related experience is preferred. However, candidates with a combination of education and proven track records in dealership relationship management and dealer sales will also be considered.
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Customer Support Manager
2 months ago
Regina, Saskatchewan, Canada Brandt Full timeJob Title: Customer Support Manager - Manufactured ProductsBrandt is seeking a dedicated and results-oriented Customer Support Manager - Manufactured Products to drive the growth and development of our manufactured products parts sales and margin.Key Responsibilities:Formulate and implement annual business plans for manufactured products dealer...
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Customer Support Manager
1 month ago
Regina, Saskatchewan, Canada Brandt Full timeAbout the RoleBrandt is seeking a dedicated and results-oriented Customer Support Manager - Manufactured Products to drive the growth and development of our manufactured products parts sales and margin.Key ResponsibilitiesFormulate and implement annual business plans for manufactured products dealer support.Develop and implement a comprehensive Dealer...
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Customer Support Manager
1 month ago
Regina, Saskatchewan, Canada Brandt Full timeAbout the RoleBrandt is seeking a dedicated and results-oriented Customer Support Manager - Manufactured Products to drive the growth and development of our manufactured products parts sales and margin.Key ResponsibilitiesFormulate and implement annual business plans for manufactured products dealer support.Develop and implement a comprehensive Dealer...
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Product Support Director
3 weeks ago
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Product Support Director
4 weeks ago
Regina, Saskatchewan, Canada Brandt Full timeDirector of Product Support - AgricultureThe Director of Product Support – Agriculture is a key leadership role at Brandt, responsible for driving the profitability of our parts and service business in the agricultural sector. This position requires a strategic thinker who can develop and implement plans to enhance our support capabilities and improve...
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Product Support Director
1 month ago
Regina, Saskatchewan, Canada Brandt Full timeDirector of Product Support - AgricultureThe Director of Product Support – Agriculture is a key leadership role at Brandt, responsible for driving the profitability of our parts and service business in the agricultural sector. This position requires a strategic thinker who can develop and implement plans to enhance our support capabilities and improve...
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Product Support Director
1 month ago
Regina, Saskatchewan, Canada Brandt Full timeDirector of Product Support - AgricultureThe Director of Product Support – Agriculture is a key leadership role at Brandt, responsible for driving the profitability of our parts and service business in the agricultural sector. This position requires a strategic thinker who can develop and implement plans to enhance our support capabilities and improve...
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Product Support Director
4 weeks ago
Regina, Saskatchewan, Canada Brandt Full timeDirector of Product Support - AgricultureThe Director of Product Support – Agriculture is a key leadership role at Brandt, responsible for driving the profitability of our parts and service business in the agricultural sector. This position requires a strategic thinker who can develop and implement plans to enhance our support capabilities and improve...
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Product Support Director
3 weeks ago
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Product Support Director
3 weeks ago
Regina, Saskatchewan, Canada Brandt Full timeThe Director of Product Support – Agriculture at Brandt provides leadership and direction for the company's parts and service support functions. This role is responsible for the profitability of the parts and service business in agricultural locations. The Director develops strategic business plans and oversees the development of support capabilities for...
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Customer Support Manager
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Regina, Saskatchewan, Canada Brandt Full timeJob Title: Customer Support Manager - Manufactured Products LeadBrandt is seeking a dedicated and results-oriented Customer Support Manager - Manufactured Products Lead to drive growth and development of our manufactured products parts sales and margin.This role involves setting dealer expectations, designing training plans, implementing effective parts...
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Customer Support Manager
3 weeks ago
Regina, Saskatchewan, Canada Brandt Full timeJob Summary:Brandt is seeking a dedicated and results-oriented Customer Support Manager - Manufactured Products to drive the growth and development of our manufactured products parts sales and margin.This role is pivotal in collaborating closely with our Area Managers of Product Support, Territory Managers, and the Customer Support Centre resources to...
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Product Support Director
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Product Support Director
4 weeks ago
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Product Support Specialist
4 weeks ago
Regina, Saskatchewan, Canada Brandt Full timeJob Title: Product Support RepresentativeBrandt is seeking a highly skilled Product Support Representative to join our team at our Regina Customer Support Centre location. This role is responsible for providing exceptional customer service and support for our construction and forestry products.Key Responsibilities:Provide accurate and timely pricing and...
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Product Support Specialist
1 month ago
Regina, Saskatchewan, Canada Brandt Full timeJob Title: Product Support RepresentativeBrandt is seeking a highly skilled Product Support Representative to join our team at our Regina Customer Support Centre location. This role is responsible for providing exceptional customer service and support for our construction and forestry products.Key Responsibilities:Provide accurate pricing and inventory...
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Product Support Specialist
4 weeks ago
Regina, Saskatchewan, Canada Brandt Full timeJob Title: Product Support RepresentativeBrandt is seeking a highly skilled Product Support Representative to join our team at our Regina Customer Support Centre location. This role is responsible for providing exceptional customer service and support for our construction and forestry products.Key Responsibilities:Provide accurate and timely pricing and...
