Director of Product Support

1 month ago


Regina, Saskatchewan, Canada Brandt Full time
Job Title:

Director, Implementation and Support

Job Summary:

Brandt is seeking a Director of Product Support - Transportation to lead our parts and service support functions. The successful candidate will be responsible for developing and implementing strategies to drive profitability and customer satisfaction in our Transportation business.

Key Responsibilities:
  • Develop and execute business plans to drive profitability and customer satisfaction in our Transportation business.
  • Lead the development of support capabilities and strategies to improve customer satisfaction.
  • Collaborate with suppliers and branches to resolve customer support issues.
  • Manage PIP's and follow up with completion reports to the branches.
  • Develop and implement training programs to enhance staff capabilities.
  • Ensure overall warranty policy is in place and work with our OE's on systems and conflict resolution.
  • Identify market trends and lead new product launches.
Requirements:
  • Knowledge of Transportation dealer business practices, ideally including the practices followed at Paccar dealerships.
  • Understanding of Customer Support Process.
  • Skill in interpersonal communications, negotiation, and conflict resolution.
  • Knowledge of business policies and procedures, ideally including the policies and procedures of our OE's.
  • Knowledge of products, customers, markets, and competitors.
About Brandt:

Brandt is a leading provider of parts and service support to the Transportation industry. We are committed to delivering exceptional customer service and support to our customers.



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