Customer Service Coordinator
4 weeks ago
About This Opportunity
Black & McDonald's Southwest Ontario team is growing and seeking a highly skilled and collaborative professional to join our Service team as a Customer Service Coordinator. This role is located in Stoney Creek and will focus on supporting and facilitating the Service team.
Key Responsibilities
- Respond as the first point of contact on the Service line.
- Dispatch technicians for service calls, maintenance work, and other tasks.
- Respond to client concerns promptly and escalate to the Supervisor as required.
- Plan and schedule all labor for maintenance agreements, projects, and emergency service calls.
- Develop daily, weekly, and monthly workload schedules.
- Ensure agreement files are up to date with proper equipment lists and labor schedules.
- Maintain vacation and trade school calendars for technicians.
- Review Preventative Maintenance WIP reports to ensure accurate completion per schedule and hours allotted.
- Maintain accurate records on call backs, response times, and other Quality Assurance elements as required.
- Update and upload hourly payroll entry file on a weekly basis.
- Complete other payroll-related duties as required.
Competency Requirements
- Communicates Effectively
- Customer Focus
- Holds Self and Others Accountable
- Teamwork and Collaboration
Education Requirements
- Secondary education diploma is required, though post-secondary degree is preferred.
Work Experience Requirements
- 3-5 years of Administration/Customer Service/Dispatch experience.
Skills, Abilities, and Other Requirements
Intermediate knowledge and understanding of:
- Ability to manage multiple projects in a fast-paced environment.
- Effective leadership skills with a strong focus on facility and business processes.
- Organization and time management.
Intermediate user of:
- MS Office (Word, Excel, Project).
- JD Edwards or an Oracle-based ERP system is an asset.
- DSI platform is an asset.
Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
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