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Customer Service Coordinator

1 month ago

Hamilton, Ontario, Canada Black & McDonald Limited Full time

About This Opportunity

Black & McDonald Limited is seeking a highly skilled and collaborative professional to join our Southwest Ontario team as a Customer Service Coordinator. This role is ideal for individuals who are committed to delivering exceptional customer service and are passionate about supporting a dynamic team.

Key Responsibilities

  • Respond to client concerns and escalate to Supervisor as required
  • Dispatch technicians for service calls, maintenance work, and other tasks
  • Plan and schedule labour for maintenance agreements, projects, and emergency service calls
  • Develop daily, weekly, and monthly workload schedules
  • Maintain accurate records on call backs, response times, and other Quality Assurance elements
  • Update and upload hourly payroll entry file on a weekly basis

Competency Requirements

  • Communicates Effectively
  • Customer Focus
  • Holds Self and Others Accountable
  • Teamwork and Collaboration

Education and Experience Requirements

  • Secondary education diploma is required, though post-secondary degree is preferred
  • 3-5 years of Administration/Customer Service/Dispatch experience

Skills and Abilities

  • Intermediate knowledge and understanding of MS Office (Word, Excel, Project)
  • Ability to manage multiple projects in a fast-paced environment
  • Effective leadership skills with a strong focus on facility and business processes

Black & McDonald Limited is an equal opportunities employer and welcomes applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.