Customer Service Coordinator
4 weeks ago
About This Opportunity
Black & McDonald Limited is seeking a highly skilled and collaborative professional to join our Southwest Ontario team as a Customer Service Coordinator. This role is ideal for someone who is committed to delivering exceptional customer service and has a strong focus on facility and business processes.
Key Responsibilities
- Respond as the first point of contact on the Service line, providing timely and effective support to clients.
- Dispatch technicians for service calls, maintenance work, and other tasks, ensuring seamless execution of projects.
- Plan and schedule all labor for maintenance agreements, projects, and emergency service calls, ensuring accurate completion and adherence to schedules.
- Develop daily, weekly, and monthly workload schedules, ensuring efficient use of resources.
- Ensure agreement files are up-to-date with proper equipment lists and labor schedules, maintaining accurate records.
- Maintain vacation and trade school calendars for technicians, ensuring seamless coverage.
- Review Preventative Maintenance WIP reports to ensure accurate completion per schedule and hours allotted, identifying areas for improvement.
- Maintain accurate records on call backs, response times, and other Quality Assurance elements, as required.
- Update and upload hourly payroll entry files on a weekly basis, ensuring timely and accurate payment.
- Complete other payroll-related duties as required, ensuring compliance with company policies and procedures.
Competency Requirements
- Communicates Effectively
- Customer Focus
- Holds Self and Others Accountable
- Teamwork and Collaboration
Education Requirements
- Secondary education diploma is required, though post-secondary degree is preferred.
Work Experience Requirements
- 3-5 years of Administration/Customer Service/Dispatch experience.
Skills, Abilities, and Other Requirements
Intermediate knowledge and understanding of:
- Ability to manage multiple projects in a fast-paced environment.
- Effective leadership skills with a strong focus on facility and business processes.
- Organization and time management.
Intermediate user of:
- MS Office (Word, Excel, Project).
- JD Edwards or an Oracle-based ERP system is an asset.
- DSI platform is an asset.
Black & McDonald Limited welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
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