Client Service Coordinator

4 weeks ago


Hamilton, Ontario, Canada Bayshore HealthCare Full time

Job Title: Client Service Coordinator

Job Summary:

We are seeking a highly skilled Client Service Coordinator to join our nursing department team at Bayshore HealthCare. As a Client Service Coordinator, you will be responsible for providing exceptional customer service to our clients, scheduling field employees, and ensuring the smooth delivery of care services.

Key Responsibilities:

  • Handle and document client inquiries regarding requests for care and service.
  • Assess client service needs and schedule licensed and unlicensed employees for care and service assignments.
  • Notify clients and field employees regarding initial and ongoing schedules.
  • Complete data entry and maintain accurate current scheduling documentation.
  • Assist with training and mentoring of new staff.
  • Participate in client satisfaction initiatives.
  • Handle and document client concerns and complaints in a timely manner.

Requirements:

  • Minimum - Secondary School Diploma along with completion of a related course such as Medical Terminology.
  • A minimum of two years related customer service experience, preferably in healthcare.
  • Exceptional communication and interpersonal skills.
  • Ability to work effectively independently and as part of a team.

About Bayshore HealthCare:

Bayshore HealthCare is committed to providing high-quality care services to our clients. We are a leading provider of home healthcare services in Canada, with a team of dedicated professionals who are passionate about making a difference in the lives of our clients.



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