Client Service Coordinator
4 weeks ago
Job Title: Client Service Coordinator
Job Summary:
We are seeking a highly skilled Client Service Coordinator to join our nursing department team at Bayshore HealthCare. As a Client Service Coordinator, you will be responsible for providing exceptional customer service to our clients, scheduling field employees, and ensuring the smooth delivery of care services.
Key Responsibilities:
- Handle and document client inquiries regarding requests for care and service.
- Assess client service needs and schedule licensed and unlicensed employees for care and service assignments.
- Notify clients and field employees regarding initial and ongoing schedules.
- Complete data entry and maintain accurate current scheduling documentation.
- Assist with training and mentoring of new staff.
- Participate in client satisfaction initiatives.
- Handle and document client concerns and complaints in a timely manner.
Requirements:
- Minimum - Secondary School Diploma along with completion of a related course such as Medical Terminology.
- A minimum of two years related customer service experience, preferably in healthcare.
- Exceptional communication and interpersonal skills.
- Ability to work effectively independently and as part of a team.
About Bayshore HealthCare:
Bayshore HealthCare is committed to providing high-quality care services to our clients. We are a leading provider of home healthcare services in Canada, with a team of dedicated professionals who are passionate about making a difference in the lives of our clients.
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