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Customer Service Liaison

2 months ago

Hamilton, Ontario, Canada Randstad Canada Full time

We are currently hiring an Administrative Operations Coordinator to work for a growing distribution and logistic company in Stoney Creek. This will be a long term contract opportunity with the ability to become permanent. The ideal candidate will have a strong administrative background and possess the professional skills necessary to interact with customers in a courteous and professional manner. Great attention to detail and the ability to work well under pressure are required for this role.

The Administrative Operations Coordinator will be responsible for managing and overseeing multiple accounts, delivering exceptional customer service and order processing. They will process orders received via various channels, provide confirmation when requested, and maintain accurate information regarding backorders. The ideal candidate will have experience with Warehouse Management Systems (WMS), Microsoft office suite, and order entry systems. They should be a self-starter, efficient, organized, and able to produce high quality work under pressure.

Responsibilities:

  • Manage and oversee multiple accounts
  • Process orders received via fax, email, and phone
  • Maintain accurate information regarding backorders
  • Process orders and client information through the ERP System
  • Billing through WMS
  • Communicate with internal departments on customer/product related issues
  • Booking appointments online or through the customer portal

Requirements:

  • 1-2 years of experience in an administrative or coordination role
  • Working knowledge of Microsoft office suite (Outlook, Excel, Word, Teams)
  • Experience with Warehouse Management Systems (WMS)
  • Self-starter, efficient, organized
  • Capable of consistently producing high quality work under pressure