Director of Service Delivery

2 weeks ago

Winnipeg, Manitoba, Canada PQA Testing Full time
Job Title: Director of Service Delivery

PLATO is seeking a highly experienced Director of Service Delivery to lead our regional team and drive the delivery of high-quality software testing services to our clients.

Key Responsibilities:
  • Oversee the delivery of multiple projects and engagements within the region
  • Assess and manage service delivery issues, risks, and changes as they arise
  • Build and maintain strong customer relationships
  • Leverage existing networks to identify new business opportunities
  • Monitor customer satisfaction levels and take corrective action as needed
  • Provide leadership to People Managers and Service Delivery Managers
  • Develop and implement strategies to drive business growth and expansion
Requirements:
  • 10+ years of progressive IT experience with a minimum of 5 years in Quality Assurance
  • 5+ years of supervisory or management experience
  • Experience in managing Quality Assurance Testing projects and building strong customer relationships
  • Proven track record of growing existing accounts and identifying new business opportunities
About PLATO:

PLATO is a software testing and technology services company trusted by clients around the world. We deliver specialized QA services to our clients with the goal of helping them increase profitability, boost customer satisfaction, manage development cycles, and implement quality-centric solutions.

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