Technical Support Solutions Expert

1 day ago


Toronto, Ontario, Canada DocuSign, Inc. Full time

Job Title: Technical Support Solutions Expert

Job Description

We are seeking a highly skilled Technical Support Solutions Expert to join our team at DocuSign, Inc. This role involves providing exceptional technical support for eSignature and IAM, and its applications.

Responsibilities
  • Provide technical support for eSignature and IAM, and its applications.
  • Handle raised cases from incoming support channels to solve issues customers face when using Docusign products.
  • Own customer issues to engineering interface to resolve technical bugs and influence development roadmap.
  • Apply technical product expertise within eSignature and IAM, and its related areas to help customers increase adoption.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Bachelor of Science degree in a Computer Science, Engineering, or related technical field.
  • 5+ years of SaaS network troubleshooting experience in a Technical Support and/or Network Operations Center (NOC) capacity.
  • Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS.
  • Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar.
Estimated Salary

The estimated salary for this role is around $120,000 - $180,000 per year, depending on location and experience.



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