Elevated Technical Support Expert
1 day ago
GLOWS, a forward-thinking startup at the forefront of mental health technology and artificial intelligence, is seeking an exceptional Technical Support Specialist. This pivotal role plays a key part in ensuring users receive seamless support, fostering a high-quality user experience. The ideal candidate will possess strong technical skills, accompanied by empathy, patience, and a commitment to efficient problem-solving.
The successful Elevated Technical Support Expert will be responsible for:
- Recommendations tailored to customer needs and technical issues
- Maintaining key customer relationships and providing timely follow-up support
- Efficiently setting up new users, processing account changes, and managing user issues
- Diagnosing and resolving malfunctions quickly and patiently
- Collaborating with administrators to ensure smooth technical operations
- Providing remote demonstrations and training to end-users on app features and usage
- Staying up-to-date with industry trends and technologies in their field of expertise
Key qualifications for this position include:
- 1-3 years of experience in a related technical support role
- A strong ability to identify, analyze, and solve user problems
- Effective time management and multitasking skills
- Excellent verbal communication and negotiation skills
- A strong technical aptitude and decision-making skills
- The ability to convey complex technical information clearly to both technical and non-technical users
- A background in web apps and Android device operations
- Experience using remote assistance tools
In return for your expertise, GLOWS offers:
- A competitive benefits package
- Opportunities for professional growth in a dynamic startup environment
- A supportive and innovative work culture
About GLOWS: Our mission revolves around innovation, with a focus on improving user experiences in therapeutic environments. As we expand our reach in this exciting space, join us in shaping the future of mental health technology and artificial intelligence.
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