Cloud Technical Support Expert

4 weeks ago


Toronto, Ontario, Canada Amazon Full time
About the Role

We are seeking a highly skilled and experienced Cloud Technical Support Expert to join our AWS Support team. As a key member of this team, you will play a vital role in providing exceptional technical support to our customers worldwide.

Key Responsibilities
  • Provide timely and accurate technical support to customers via various communication channels, including phone, email, and chat.
  • Troubleshoot complex technical issues using advanced debugging techniques and Amazon Web Services (AWS) tools.
  • Collaborate with cross-functional teams to reproduce and resolve customer issues efficiently.
  • Partner with internal stakeholders to develop and implement solutions that meet customer needs and improve overall support experience.
  • Contribute to knowledge base articles, blog posts, and other content to share expertise with the global community.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • At least 1+ year of technical support experience in cloud computing or equivalent experience in software development.
  • Experience troubleshooting and debugging technical systems.
  • Demonstrated expertise in systems administration, network administration, and database administration.
  • Strong communication and problem-solving skills.
What You'll Get

In return for your hard work and dedication, you can expect a competitive salary range of $85,000 - $110,000 per year, depending on location and experience, as well as opportunities for growth and professional development within a dynamic and inclusive team environment at Amazon.

About Us

Amazon is an equal opportunity employer committed to diversity and inclusion. We strive to create an environment where every employee feels valued, respected, and empowered to contribute their best work. If you have a disability and require accommodations during the application and hiring process, please visit our website for more information.



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