Senior Technical Support Expert

5 days ago


Toronto, Ontario, Canada Royal Bank of Canada Full time

Royal Bank of Canada is seeking an experienced Senior Technical Support Expert to join our Wealth Management team.

Job Summary

We are looking for a highly skilled technical professional to provide exceptional support to our Institutional Client Reporting Support Services. As a Senior Technical Support Expert, you will play a critical role in ensuring the smooth operation of our Platform Application support systems.

Key Responsibilities

  • Act as an intermediary between IT and Business Units to resolve technical issues in a timely manner.
  • Provide primary support for Platform application systems, including Gplus (Custody and Benefit Payments, Portfolio Accounting) and Trust/PCR Systems.
  • Investigate and resolve all enquiries from business units, ensuring high-quality service delivery.
  • Suggest solutions for improvements in procedures, processes, or systems to support other functions.
  • Review and execute processes to reduce operational risk and ensure efficient processing and client requirements.
  • Demonstrate strong analytical skills to troubleshoot complex technical issues.
  • Collaborate with IT teams to develop and implement effective solutions.
  • Communicate and escalate all issues to Management and submit Change requests for system-related changes.

Requirements

  • 5+ years of experience in the financial industry managing financial and regulatory reporting for clients.
  • Strong understanding of Institutional Client statutory and financial reporting requirements.
  • Exceptional written and verbal communication and presentation skills.
  • University Degree in Business, Finance, or Commerce.
  • MS Intermediate Excel skills and VBA Macro Skills.

What We Offer

  • An estimated salary of CAD 110,000 - CAD 140,000 per year, depending on qualifications and experience.
  • A comprehensive benefits package, including bonuses and flexible benefits.
  • Opportunities for career development and progression within the bank.
  • A dynamic and supportive work environment.

About Us

Royal Bank of Canada is committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We strive to provide an accessible candidate experience for our prospective employees with different abilities.



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