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Hospital Contact Centre Representative
2 months ago
Job Summary
We are seeking a highly skilled and dedicated individual to join our team as a Hospital Contact Centre Agent. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.
Key Responsibilities
- Answer incoming calls and respond to patient inquiries in a prompt and courteous manner.
- Provide accurate and timely information to patients and families regarding hospital services and policies.
- Transfer calls to appropriate departments and personnel as needed.
- Respond to emergency calls and alarms in a timely and accurate manner.
- Operate the hospital's overhead PA system as per established guidelines.
- View and update online scheduling databases to accurately page medical staff.
- Process incoming emails and update on-call schedules as required.
Requirements
- Grade 12 and one year's recent related experience, or an equivalent combination of education, training, and experience.
- Relatable experience in customer service, retail, hospitality, or medical office administration.
- Ability to keyboard at 40 WPM.
Preferred Qualifications
- Knowledge of social, economic, political, and historical realities impacting Indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism principles.
What We Offer
- A comprehensive benefits package, including a municipal pension plan and psychological health and safety programs.
- Access to professional development opportunities through our in-house training programs.
- A remote work-friendly environment with flexible work options.
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts.
About PHSA
The Provincial Health Services Authority (PHSA) plans, manages, and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective healthcare for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
