Healthcare Contact Centre Representative

2 weeks ago

Vancouver, British Columbia, Canada PHSA Full time

Hospital Communication Specialist

We are seeking a skilled and dedicated individual to join our team as a Hospital Communication Specialist. In this role, you will be responsible for providing exceptional customer service to patients, families, and healthcare staff.

Key Responsibilities:

  • Answer multi-line computerized phone system calls in a prompt and courteous manner.
  • Transfer callers to appropriate departments and respond to emergency calls in a timely and accurate manner.
  • Operate overhead PA system as per established guidelines and view online scheduling database to accurately page medical staff.
  • Update on-call schedules and process incoming emails.

Requirements:

  • Grade 12 and one year's recent related experience, or an equivalent combination of education, training, and experience.
  • Relatable experience: working in customer service, retail, hospitality, booking clerk, Medical Office Assistant.
  • Ability to keyboard at 40 WPM.

What We Offer:

  • A comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).

About PHSA:

The Provincial Health Services Authority (PHSA) plans, manages, and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province.

Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

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