Food Service Operations Manager
2 weeks ago
Job Summary: We are seeking a highly skilled Food Service Operations Manager to join our team at Dairy Queen Grill and Chill. The successful candidate will be responsible for overseeing daily operations, ensuring exceptional customer service, and leading a team of staff members.
Key Responsibilities:
- Evaluate daily operations to ensure efficiency and effectiveness
- Modify food preparation methods and menu prices according to the restaurant budget
- Monitor revenues to determine labor costs
- Monitor staff performance and provide feedback and coaching
- Plan and organize daily operations, including staff schedules and inventory management
- Recruit and train new staff members
- Supervise staff and ensure compliance with health and safety regulations
- Address customer complaints and provide exceptional customer service
Requirements:
- Secondary (high) school graduation certificate
- 1 year to less than 2 years of experience in a similar role
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment and under pressure
- Physical stamina to perform tasks such as standing for long periods and lifting
Work Environment:
- Fast-paced restaurant environment
- Work under pressure to meet customer demands
- Physically demanding tasks
Personal Suitability:
- Client focus
- Dependability
- Efficient interpersonal skills
- Reliability
- Ability to multitask
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