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Food Service Operations Manager

2 months ago

Upper Tantallon, Nova Scotia, Canada Dairy Queen Grill and Chill Full time

Job Summary: We are seeking a highly skilled Food Service Operations Manager to join our team at Dairy Queen Grill and Chill. As a key member of our management team, you will be responsible for overseeing daily operations, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:

  • Evaluate daily operations to identify areas for improvement and implement changes to increase efficiency and productivity.
  • Modify food preparation methods and menu prices to align with the restaurant budget and drive sales growth.
  • Monitor revenues and labour costs to ensure profitability.
  • Supervise staff to ensure they are meeting performance expectations and provide coaching and training as needed.
  • Plan and organize daily operations to ensure seamless execution and exceptional customer service.
  • Recruit, train, and develop staff to ensure a high-performing team.
  • Set staff work schedules to ensure adequate coverage and minimize labour costs.
  • Ensure health and safety regulations are followed and maintain a clean and safe work environment.
  • Address customer complaints and concerns in a professional and timely manner.
  • Provide exceptional customer service to drive sales growth and increase customer loyalty.

Requirements:

  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a food service management role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and under pressure.
  • Physical stamina to work in a physically demanding environment.
  • Attention to detail and ability to multitask.

Work Environment:

  • Fast-paced environment with high volume of customers.
  • Work under pressure to meet sales targets and customer expectations.
  • Physically demanding environment with frequent standing, walking, and lifting.

Personal Suitability:

  • Client focus and ability to provide exceptional customer service.
  • Dependability and reliability in meeting performance expectations.
  • Efficient interpersonal skills and ability to work effectively with staff and customers.
  • Ability to multitask and prioritize tasks effectively.