Academic and Operations Director

3 weeks ago

Ontario, Oregon, Canada JRoss Recruiters Full time
Job Title: Academic and Operations Officer

As a key member of our hotel team, the Academic and Operations Officer will play a vital role in driving operational excellence and delivering exceptional guest experiences.

Key Responsibilities:
  • Leadership and Strategy: Collaborate with department managers to develop and implement strategies that align with the hotel's business goals, ensuring top-tier guest service and operational efficiency.
  • Operations Oversight: Lead the day-to-day operations of the food and beverage and rooms divisions, including restaurants and banquets, ensuring seamless service and guest satisfaction.
  • Team Development: Foster a culture of performance through recognition, training, mentoring, and coaching programs to develop confident and skilled hospitality professionals.
  • Financial Management: Support department managers in managing occupancy, rates, wages, and expenses, while focusing on maximizing financial performance and return on investment.
  • Brand Standards: Ensure hotel operations meet brand standards, target guest needs, and promote team satisfaction, in alignment with the hotel's overall strategy.
  • Collaboration: Work with the General Manager and Corporate leadership to develop and execute annual plans that drive revenue, guest satisfaction, and team engagement.
  • Financial Reporting: Monitor hotel performance against budget and ensure revenue and expense targets are met or exceeded.
  • Recruitment & Training: Oversee recruitment, hiring, training, and mentoring of team members, with a focus on career growth and operational excellence.
Requirements:
  • Experience: 5+ years in a Director of Operations or senior leadership role within a full-service hotel environment.
  • Education: University or College diploma in culinary or hospitality management.
  • Certifications: Current Food-Safe and Smart Serve Certifications.
  • Skills: Strong leadership, communication, coaching, and problem-solving skills with a hands-on approach to training and team development.
  • Experience: Prior experience in a unionized environment is an asset.
  • Tech Savvy: Proficiency in Microsoft Office and Hotel Property Management Systems.
  • Flexibility: Ability to work nights, weekends, and holidays as needed, including Manager-On-Duty shifts.
  • Legal Requirements: Must be legally authorized to work in Canada.
Corporate Culture:
  • Opportunity to lead a passionate team in delivering exceptional guest experiences.
  • Be part of a forward-thinking and collaborative hotel environment.

At JRoss Recruiters, we're committed to delivering exceptional results and creating a positive work environment for our team members. If you're a motivated and experienced professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.

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