Multilingual Information Liaison

4 weeks ago


Toronto, Ontario, Canada Gatestone Full time

Gateway to Opportunities with Gatestone

About Gatestone

At Gatestone, we pride ourselves on creating a work environment that is both fun and rewarding. Our modern office spaces are equipped with the latest technology, including large screens and quiet areas for focus. Enjoy stable employment with opportunities to grow within our organization.

  • Paid, full-time training provided
  • Supportive leadership and coaching
  • Work from home available 5 out of 6 weeks (equipped with necessary tools)
  • Engaging workplace environment with employee initiatives
  • Modern workspaces and fully equipped lunchroom facilities
  • Free on-site Wi-Fi (fast speeds included)
  • Ongoing training to excel in your role
  • Leadership development programs for career growth
  • Growth opportunities within the company
  • Employee discounts on local services
  • Bonus opportunities through our Employee Referral Program
Job Description

We seek motivated representatives to assist Canadians nationwide. As an Information Officer, you will deliver exceptional caller experiences as a federal government representative. Your responsibilities include:

  • Answering inbound phone enquiries on federal programs and services
  • Delivering a first-class caller experience
  • Educating callers about available federal programs and services
  • Maintaining knowledge of database information
  • Meeting qualitative and quantitative targets
  • Developing knowledge of the Canadian government structure
  • Attending meetings on procedures and other work-related subjects
Salary: $60,000 - $80,000 per year

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