Multilingual Case Manager

4 days ago


Toronto, Ontario, Canada Europ Assistance Full time
Job Summary

We are seeking an experienced Multilingual Case Manager to join our team at Europ Assistance Canada. This role is responsible for delivering professional, attentive, and empathetic service to clients in a 24/7 environment.

Key Responsibilities:
  • Identify client's primary needs, offer value-added advice, and proactively triage and action claims to effectively manage medical, operational, and reputational risks.
  • Initiate travel insurance claims ensuring accurate contact information, travel dates, loss dates, reserves etc.
  • Efficiently respond to client's primary need, keeping the client feeling connected while capturing all the claim specific information and providing the client with insurance benefits and claim information.
Requirements:
  • Fundamental knowledge of travel assistance industry and processes.
  • Ability to work independently and as part of a team.
  • Excellent communication and problem-solving skills.
  • Strong analytical and time management skills.
What We Offer:
  • $65,000 - $85,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous vacation policy, with opportunities for overtime pay.
  • The opportunity to work with a dynamic and growing company.
About Us:

Euro Assistance Canada Services Inc. is a leading provider of travel assistance services. Our team is dedicated to providing exceptional customer service and support to our clients. We are committed to creating a positive and inclusive work environment, and we welcome applications from diverse candidates.



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