Multilingual Retirement Solutions Expert

4 weeks ago


Toronto, Ontario, Canada CAAT Pension Plan Full time

We are a leading provider of retirement solutions for Canadians, and we're seeking an experienced professional to join our Service Delivery team as a Bilingual Client Services Representative.

Job Description:

This role is responsible for responding to member inquiries, providing accurate information about CAAT Plan benefits, and escalating complex cases to Pension Analysts. As a front-line service provider, you will be the primary point of contact for clients via telephone, email, and in writing.

Requirements:
  • A university degree and/or college diploma and/or a combination of equivalent training, education, and experience.
  • Three to five years of experience in customer service, pension, insurance, or finance industry.
  • Strong proficiency in both written and spoken English and French is required.
  • Understanding of Canadian pension and tax legislation (ITA, PBA).
  • Experience working within a contact center environment is considered an asset.
Skills and Qualifications:
  • Excellent oral and written communication skills.
  • Excellent decision-making skills to handle diverse client inquiries.
  • Excellent time management skills to prioritize workload and adapt to changing environments.
  • Strong interpersonal skills and ability to work effectively in a team.
  • Proven ability to grasp and apply complex legislation to client queries.
Benefits:

Our Total Rewards program includes a competitive salary, paid time off, health and dental benefits, wellness programs, and a defined benefit pension plan. We also offer opportunities for growth and development in a collaborative and caring environment.

About Us:

We are a proud equal opportunity employer, committed to diversity, equity, inclusion, and belonging. Our mission is to provide secure, valuable, and sustainable workplace retirement solutions for Canadians. We strive to create an environment where employees can bring their best selves to work and make a meaningful impact.



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