Care Services Coordinator

4 days ago


Vancouver, British Columbia, Canada Nurse Next Door Full time
About Nurse Next Door

Vancouver-based Nurse Next Door has been recognized as one of Canada's fastest-growing companies and a top franchise system dedicated to delivering premium care to clients. Founded in 2001, we have over 200 locations across North America and are focused on becoming a globally admired brand.

Care Services Center Overview

The Care Services Center is the main hub of communication for our clients and caregivers, handling inbound calls every day. We provide a premium service that requires self-led professionals who thrive in fast-paced, self-managed environments.

Key Responsibilities
  • Answer inbound calls in a timely fashion
  • Schedule and book caregiver visits
  • Respond to franchise partners' and clients' requests for service
  • Respond to caregivers' questions regarding schedules and job details
  • Update clients and key contacts
Requirements
  • Deliver superior customer service in a previous retail, hospitality, or high-paced service environment
  • Alternatively, team environment skills from sports or school projects
  • Flexibility to work full-time on days, evenings, and weekends
What We Offer
  • Ability to grow your career
  • Family-fun work environment with All Star Parties, Internal Currency (Flowerbucks), and Team Events
  • Weekly recognition – Heart Star, Flowerbucks, and Dreams Program
  • Medical and dental benefits
  • Overnight positions available for Sat & Sun


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